Refund & Return POLICY

Effective Date: 03/14/2025

Welcome to Kaua’i Moringa!

At Kaua’i Moringa, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

If you are not 100% satisfied with your purchase, you can return the product for a full refund or exchange it for another product of equal value.

Eligibility:

  • Returns must be initiated within 14 days of the purchase date.

  • The product must be returned in its original condition and packaging.

  • Customers are responsible for the cost of return shipping.

How to Initiate a Return or Exchange

1. Contact Us:

Reach out to us via email or phone to let us know if you’d like a refund or an exchange. Provide your order details and reason for the return.

2. Ship the Product Back to Us:

Once your return request is approved, we will provide you with the return address. Please use a shipping service that provides a tracking number, as we cannot guarantee receipt without one. Customers are responsible for the cost of return shipping.

3. Receive Your Refund or Exchange:

Once we receive and inspect the returned product, we’ll process your refund or send out the exchanged product within 14 days. Refunds will be issued to the original payment method.

Important Notes

  • Refunds or exchanges will only be issued after we receive the returned product.

  • If the product is damaged or incomplete upon return, we may contact you to discuss further.

  • Refund processing times may vary depending on your bank or credit card provider.

Thank you for supporting Kaua’i Moringa! 🌿

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* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. The views and nutritional advice expressed by Kaua’i Moringa are not intended for the purpose of providing medical advice. Please always consult your health care provider if you are taking any medications or have any medical conditions. Individual results may vary.